Refund policy

  • RETURNS & REFUNDS

    We accept returns within 7 days of delivery for any reason, including:

    • Wrong size

    • Change of mind

    • Order regret

    To be eligible for a return:

    • Item must be unworn, unused, and in original packaging

    • Proof of purchase is required

    Returns that do not meet these conditions will not be accepted.

    Return Process

    To start a return, please contact us through the "Contact" page.

    Returns must be approved before being sent. Items sent without prior approval will not be accepted.

    Once your return is approved, we will provide instructions on how to proceed.

    Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged return shipments.

    Refunds

    We will notify you once we’ve received and inspected your return.

    If approved:

    • Refunds will be issued to your original payment method

    • A 10–15% processing and restocking deduction will be applied

    • Original shipping costs are non-refundable

    Refunds are processed within 5–10 business days after approval. Please allow additional time for your bank or credit card provider to process the refund.

    If more than 15 business days have passed since approval, please contact us through the "Contact" page.

    MANUFACTURING DEFECTS (30-DAY COVERAGE)

    We offer a 30-day manufacturing defect guarantee from the date of delivery.

    If your item has a manufacturing defect:

    • Contact us within 30 days

    • Provide clear photos or videos of the issue

    Once approved:

    • The item must be returned for inspection

    If a defect is confirmed:

    • We will send a replacement at no additional cost, or

    • Issue a full refund

    We will cover all shipping costs for confirmed defective items.

    WHAT IS NOT CONSIDERED A DEFECT

    The following are not considered manufacturing defects:

    • Normal wear and tear

    • Damage from pulling, bending, or improper handling

    • Exposure to water, sweat, or chemicals

    • Broken chains due to external force

    • Anything issue that was not caused during manufacturing

    Damages and Issues

    Please inspect your order upon reception and contact us as soon as possible if:

    • The item is defective

    • The item is damaged

    • You received the wrong item

    We will evaluate the issue and make it right.

    Exceptions / Non-Returnable Items

    We do not accept returns on:

    • Custom or personalized items

    • Earrings (for hygiene reasons)

    • Clearance Sale or discounted items

    If you have any questions about your item, please contact us before purchasing.

    Exchanges

    We do not offer direct exchanges.

    To receive a different item, please return your original item (if eligible) and place a new order.

    European Union 14-Day Cooling-Off Period

    If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason.

    Items must still meet all return conditions listed above.